When you are using Prospectss extensions tools like Facebook Group Scraper, LinkedIn Email Finder, Instagram Auto Message sender, Twitter Email Finder, or any other extension, you sometimes face problems in authenticating them. If you are facing any such issues, try these steps-
Solution 1: The Classic Restart
Step 1. Click on the extension option on the toolbar and click on manage extension.
Step 2. Uninstall the extension.
Step 3. Then install a fresh extension again from the chrome web store or the tool page. Sometimes this issue happens if there was an error during the initial download, so, reinstalling the extension helps resolve it.
Solution 2: Disable Similar Extensions
Step1. Click on the extension option on the toolbar and click on manage extension.
Step2. Disable any similar extension installed on your chrome profile. For example, if you are trying to run LinkedIn Email Finder, disable any similar Linkedin extension from your chrome profile.
Solution 3: Enter Details in their Respective Dialogue Boxes
Step1. It is a usual error committed by people when they type the account key in the email dialogue box and vice versa. So make sure to enter the correct account key and email id in their respective dialogue boxes.
You can find the account key on the dashboard, navigation bar, or profile page.
These solutions should be able to solve your authentication issue but if the problem still persists, contact our live support team. We are available 24/7 to solve any of your queries.